Wednesday, May 11, 2016

EAP Reimbursement for Massage Therapy

I've always thought of the firm's Employee Assistance Program (EAP) as something I'd use only in the event of a crisis. Until one of the assistants in the office mentioned to me that our EAP reimburses $45 for 30 minute massages (up to six massages per year).

I wanted to share this with you asap, especially since I'd guess that a lot of associates, who spend their days huddled over a keyboard, are already paying for massages. While the benefit amounts to just $270 a year, there's not much paperwork involved. That $270 could be used to make an extra student loan payment, save for a downpayment on a house, pay for a couple nice dinners or any number of things.

Here's how our EAP administers this benefit:

1. Call the EAP's 800 number and request authorization for massage services (no referral or physician recommendation required);

2. Wait for authorization letter to arrive via USPS;

3. Get your massage;

4. Submit your proof of payment along with your authorization letter and some additional details to the address specified in your authorization letter; and

5. Cash your reimbursement check.

This discovery inspired me to set time aside to review our benefits in detail and I've found other hidden gems--like a four figure reimbursement upon the purchase of a hybrid vehicle!!!

Thursday, April 21, 2016

Hospice; Advanced Care Directives; and Saying Goodbye

Earlier this month, I sat with a loved one during her final week in hospice. During that time, she managed just four short phrases, one of which was "help me."

She had fallen out of her bed in the memory care center in the middle of the night.  She had hit her head on the floor, which was very hard--concrete covered with a thin indoor/outdoor carpet.  I was exasperated to learn that there were no side rails on her bed.*

As a result of the fall, she suffered a massive subdural hematoma that the neurosurgeon told us would have likely killed her instantly but for the fact that Alzheimer's had begun to shrink her brain, making room for the hematoma in the expanding space between her dura and brain. The neurosurgeon advised that she was not a good candidate for surgery.

So there was nothing left but to transport her from the ICU to the hospice program at the memory care center. After a week, she lost the ability to swallow.

Her guardian had executed an advanced care directive on her behalf.  This means she received medication for pain and anxiety management, but nothing else. Not even IV fluids.  I generally believe it's important to honor advanced care directives, but I found it harder to stomach given that a guardian, not the patient, had executed the directive.

When someone subject to an advanced care directive looks you in the eye, grips your hand, and says "help me," what can you do?  What does "help me" mean in that context? Of all the things I thought or hoped she might say, this was a request I hadn't anticipated.

I found myself wondering if I could challenge the advanced care directive. I thought about whether the memory care center had been negligent in not installing side rails on her bed. (I'm a lawyer, after all.)  Then, when she started struggling for breath, I thought about Oregon's Death with Dignity Act.  I considered whether this end was better or worse than a long decline during which Alzheimer's would take her from us bit by bit.

Those thoughts, I think, were just distractions on the path to coming to terms with what was happening and would happen. Ultimately, I settled on the following as ways to "help" that were more constructive:

  • With the full support of the hospice staff, we made sure she received her medications as frequently as her doctor allowed in order to manage her pain and anxiety.
  • We invited a music therapist to come play guitar and sing to her.
  • We sat with her round the clock, spoke to her, played her favorite music and sang to her (she had been in an a cappella group when she was younger and loved music).
  • We applied lotion to her drying skin, chapstick to her drying lips and swabbed her mouth with a moist sponge.
  • We held her hand.
  • We convinced family members that had found it too difficult to be there to join us in her room.
  • We were there.

This woman made me feel like the center of the universe. She was always interested in what I was doing. Always on my side. Always in the audience or the stands to cheer me on. While it's wonderful to have had a grandmother who makes you feel this way and I love her to pieces, I realize that I only knew her in a sort of one dimensional way. She was a lot more than a grandmother and I can only imagine the extent to which the loss I feel is amplified in her husband, siblings and children--people who had longer and deeper relationships with her.

She told me many times that family was the most important thing to her. I hope, at the end in particular, that she had some awareness of how important she was to us.

If you are a hospice or memory care center worker reading this post, I want you to know how grateful I am for the compassion and care shown to my grandmother. Thank you for doing an incredibly difficult and important job.

Our last picture.

* The memory care center told our family that use of bed side rails was prohibited under state law, but based on some cursory research that doesn't seem entirely true. The Oregon Administrative Rules, which include bed side rails in the definition of "physical restraints," provides that residents in care facilities shall "be free from... physical restraints except as ordered by a physician or other qualified practitioner.... Restraints are not to be used for... convenience." See the FDA safety alert on entrapment hazards associated with hospital bed side rails here for another perspective.  I understand that bed side rails can both hurt and help and that a judgment call was made, but if you have a loved one in a care facility in Oregon, you might consider advocating for bed side rails or padded flooring next to the bed.

Monday, March 28, 2016

Flying with your Small Dog

One of my 2016 goals is to take C on more adventures. She is so little and delicate that I sometimes shy away from bringing her out into the great big outdoors, but it's now or never since she is getting up in years. This weekend, she had a Southern Californian adventure. The last minute trip occurred for all the wrong reasons--family medical issue, but we made the most of it.

The little one flies as a carry-on under the seat in front of me.  For years, we flew on American Airlines exclusively because they allowed two dogs in one carrier, depending on size.  Since C and B weighed all of four pounds in the aggregate, it worked for us and I felt reassured that they could snuggle together during the flight. Now that B is no longer with us, we've branched out and tried United and Southwest.  As of the date of this post, both American and United charge a $125 pet fare for in-cabin pets (one way). Southwest charges $95 (one way).

C is well behaved in the cabin (and, no, she doesn't need to be sedated). Over the years, I learned that she does best when:

  • We plan ahead to make sure she's eaten a nice meal and had time to digest and potty before I pull the suitcase out of the closet.
  • I pack by stacking my items on my bed and fill the suitcase at the last minute. This is important because she gets stressed and cries as soon as I unzip the suitcase. (She calms down once she's secure in the carrier and I'm holding the carrier.)
  • I pack a small handful of bite-sized snacks for our layover.
  • I pack a potty pad in case of a flight delay. In a pinch, I can find a quiet corner and she'll use the pad. Best case scenario, I'll leave the terminal and come back through security, but you have to be careful to allot enough time and know where the airport's pet relief areas are (if any).
  • Her carrier is rigid in order to avoid collapse. Sherpa carriers, which are highlight recommended by many people, stressed her out because they easily collapsed on her, which caused her to panic. Our flights have been particularly successful since I bought a small Pet Flys carrier, which is unfortunately no longer available in the more subtle design we purchased, but this monkey design is fun and not too loud.
  • I don't sit the carrier on the ground in the terminal. This is the only time she barks in the carrier. I think she's concerned I have abandoned her.
  • I don't tell my seatmates she's with me. When people start using their baby voices to talk to her, she expects to be removed from the carrier.
  • I plan a potty stop for her as soon as we leave the airport at our final destination.

I understand all the reasons folks love big dogs, but I'm so grateful that C can travel with me without too much trouble.